{"id":420,"date":"2026-03-20T14:08:20","date_gmt":"2026-03-20T14:08:20","guid":{"rendered":"https:\/\/helenabride.com\/customer-care\/"},"modified":"2026-06-22T15:35:56","modified_gmt":"2026-06-22T15:35:56","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/helenabride.com\/en\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"<style id=\"divi-off-canvas-hide-on-load\">\n[data-interaction-target=\"mqyscbcc0r\"] { display: none !important; }\n<\/style>\n<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section et-interaction-target-4zr4ue2hjm\" data-interaction-target=\"4zr4ue2hjm\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h1>Customer Care<\/h1>\n<\/div><\/div>\n\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><div id=\"5BAzdgHN99ixqtMIu4Wawf\">\n<div class=\"sc-f2717777-1 KBZxO\">\n<div class=\"sc-f2717777-3 bXhNxA\">\n<div class=\"sc-fd1ea523-1 QXwz\">\n<p class=\"sc-fd1ea523-0 oJCdI\">WELCOME TO HELENA\u2019S CUSTOMER CARE AREA<\/p>\n<p>For general information, assistance, and support:<br \/>Mon\u2013Sat, 9 am \u2013 6 pm (except holidays)<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_1 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_1 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3 class=\"ql-block\" data-block-id=\"block-VQxURqvbdO\">Phone<\/h3>\n<p>For general information, assistance, and support:<br \/>Mon\u2013Sat, 9 am \u2013 6 pm (except holidays)<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p class=\"ql-block\" data-block-id=\"block-VQxURqvbdO\">CONTACT US<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_2 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3 class=\"ql-block\" data-block-id=\"block-umoXh_Xrp6\">Email<\/h3>\n<p>Our team will get back to you within 24\u201348 working hours. <\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_flex_module\" data-interaction-trigger=\"rzap0wa8me\"><div class=\"et_pb_text_inner\"><p class=\"ql-block\" data-block-id=\"block-VQxURqvbdO\">EMAIL<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_2 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_3 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3 class=\"ql-block\" data-block-id=\"block-VQxURqvbdO\">Showroom<\/h3>\n<p>&nbsp;<\/p>\n<div class=\"ql-block\" data-block-id=\"block-sNxPF6O3al\">Book your private viewing at our showroom:<\/div>\n<div class=\"ql-block\" data-block-id=\"block-jr8j1pgPmd\"><a class=\"ql-link\" href=\"https:\/\/www.google.com\/maps\/place\/\/data=!4m2!3m1!1s0x133a55879108cc83:0x9ccc3c38dce905a4?sa=X&amp;ved=1t:8290&amp;ictx=111\" rel=\"noopener noreferrer\" target=\"_blank\">Via Nazionale Appia, 395, 81022 Casagiove (CE)<\/a><\/div>\n<\/div><\/div>\n\n<div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p class=\"ql-block\" data-block-id=\"block-VQxURqvbdO\">Come Visit<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_4 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3 class=\"ql-block\" data-block-id=\"block-umoXh_Xrp6\">Schedule an Appointment<\/h3>\n<p>&nbsp;<\/p>\n<div class=\"ql-block\" data-block-id=\"block-H5XpG0MxW5\">You\u2019re looking for a customized experience or an exclusive look at our collections?<\/div>\n<div class=\"ql-block\" data-block-id=\"block-AaqRururTX\">Complete the form below or write to: <a class=\"ql-link\" href=\"mailto:info@helenabride.com\" rel=\"noopener noreferrer\" target=\"_blank\">info@helenabride.com<\/a><\/div>\n<div class=\"ql-block\" data-block-id=\"block-AaqRururTX\"><\/div>\n<\/div><\/div>\n\n<div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et-interaction-target-z7c8hlfbad et_pb_module et_flex_module\" data-interaction-trigger=\"jsdip65o3x\" data-interaction-target=\"z7c8hlfbad\"><div class=\"et_pb_text_inner\"><p class=\"ql-block\" data-block-id=\"block-VQxURqvbdO\">Schedule an Appointment <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_3 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_5 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_10 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3 class=\"ql-block\" data-block-id=\"block-VQxURqvbdO\">PR &amp; Press<\/h3>\n<p>&nbsp;<\/p>\n<div class=\"ql-block\" data-block-id=\"block-sNxPF6O3al\">\n<div class=\"ql-block\" data-block-id=\"block-A_D6uwQZBa\">For press inquiries, media collaborations, or editorial content:<\/div>\n<p><strong>press@helenabride.com<\/strong><\/p>\n<div class=\"ql-block\" data-block-id=\"block-qUxRb-pKqZ\">Please include the following in your message:<\/div>\n<div class=\"ql-block\" data-block-id=\"block-4BFzvovw6I\">\u2013 Full Name<\/div>\n<div class=\"ql-block\" data-block-id=\"block-u9puGKcZmh\">\u2013 Organization \/ Media<\/div>\n<div class=\"ql-block\" data-block-id=\"block-T2OGqcTaqj\">\u2013 Subject of Request<\/div>\n<div class=\"ql-block\" data-block-id=\"block-W0t0_v4tiS\">\u2013 Request Deadline<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_6 et_pb_column et-last-child et_flex_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone\"><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_flex_section\"><div class=\"et_pb_row_4 et_pb_row et_pb_gutters1 et_block_row\"><div class=\"et_pb_column_7 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_0 et_pb_image et_pb_module et_flex_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/helenabride.com\/wp-content\/uploads\/2026\/01\/logo-helena-black.png\" title=\"logo-helena-black\" width=\"1573\" height=\"182\" srcset=\"https:\/\/helenabride.com\/wp-content\/uploads\/2026\/01\/logo-helena-black.png 1573w, https:\/\/helenabride.com\/wp-content\/uploads\/2026\/01\/logo-helena-black-1280x148.png 1280w, https:\/\/helenabride.com\/wp-content\/uploads\/2026\/01\/logo-helena-black-980x113.png 980w, https:\/\/helenabride.com\/wp-content\/uploads\/2026\/01\/logo-helena-black-480x56.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1573px, 100vw\" class=\"wp-image-17\" \/><\/span><\/div><div class=\"et_pb_text_11 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Via Nazionale Appia 395 <br \/>81022 Casagiove<\/p>\n<p>Tel:<span>\u00a0<\/span><a href=\"tel:800131098\">800131098<\/a><br \/>Email:<a href=\"mailto:info@helenabride.com\"><span> info@helenabride.com<\/span><\/a><\/p>\n<\/div><\/div><ul class=\"et_pb_social_media_follow_0 et_pb_social_media_follow et_pb_bg_layout_light et_pb_module et_flex_module\"><li class=\"et_pb_social_media_follow_network_0 et_pb_social_media_follow_network et_pb_social_icon et_pb_social_network_link et-social-facebook et_pb_module et_flex_module\"><a href=\"https:\/\/www.facebook.com\/helenaunconventionalbride\/\" class=\"icon\" target=\"_blank\" title=\"Follow on Facebook\" rel=\"noopener\"><span class=\"et_pb_social_media_follow_network_name\">Follow<\/span><\/a><\/li><li class=\"et_pb_social_media_follow_network_1 et_pb_social_media_follow_network et_pb_social_icon et_pb_social_network_link et-social-instagram et_pb_module et_flex_module\"><a href=\"https:\/\/www.instagram.com\/helena_unconventionalbride\/?hl=en\" class=\"icon\" target=\"_blank\" title=\"Follow on Instagram\" rel=\"noopener\"><span class=\"et_pb_social_media_follow_network_name\">Follow<\/span><\/a><\/li><\/ul><div class=\"et_pb_text_12 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p><span>Signore SRL \u00a9 2026 | <\/span><a href=\"https:\/\/www.iubenda.com\/privacy-policy\/31504863\" class=\"iubenda-white iubenda-embed\" title=\"Privacy Policy \">Privacy Policy<\/a><span>\u00a0|\u00a0<\/span><a href=\"https:\/\/www.iubenda.com\/privacy-policy\/31504863\/cookie-policy\" class=\"iubenda-white iubenda-embed\" title=\"Cookie 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